Shipping Policy

Order Processing
All orders are processed and dispatched within 1–2 business days of purchase. You'll receive a confirmation email with tracking information once your order has shipped.

Delivery Times
We currently ship internationally. Once dispatched, orders typically arrive within 7–12 business days, depending on your location and local customs processing.

Please note that delivery times are estimates and not guaranteed, as they can be affected by factors outside our control such as customs delays, weather, or carrier disruptions.

Order Tracking
Once your order ships, you'll receive a tracking number via email so you can follow your package's journey to your door.

Shipping Delays
While we work hard to ensure timely delivery, occasional delays can occur, especially during high-demand periods (holidays, sales events) or due to customs clearance in certain countries. We appreciate your patience and will keep you updated if any significant delays arise.

Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.

Incorrect Address
Please double check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible so we can attempt to correct it before dispatch.

Questions?
If you have any questions about your order or our shipping policy, feel free to reach out to our support team at aureloq@outlook.com we're happy to help.