We offer a 30-day money-back guarantee. The 30-day period begins on the date your order is delivered.

Returned items must be clean, complete and undamaged, and must include all original parts and accessories. Original packaging should be included where reasonably possible.

Please read our Refund and Return Policy for the full conditions and return instructions.

We currently accept PayPal, Shop Pay, Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, and Google Pay.

All payments are processed securely. The payment methods available at checkout may vary depending on your location, device, and browser.

Yes. Unless otherwise clearly stated on the product page before purchase, sale-priced products are eligible for return under our 30-day Refund & Return Policy.

Please contact us before sending any product back so we can provide you with the correct return instructions and designated return address. Customers are responsible for return shipping costs for ordinary change-of-mind returns unless otherwise required by applicable law.

Please contact us as soon as possible if you need to request a change or cancellation. We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once processing or fulfillment has begun.

This does not affect any cancellation or other rights you may have under applicable law.

Email us at support@aureloq.com before returning your order. Please include your full name, order number, the product you wish to return, and the reason for the return.

We will then provide you with the applicable return instructions and designated return address. Approved U.S. returns may be required to be sent to our international return facility in Asia.

Please do not send a product back before receiving the correct return instructions from us.

At Aureloq, we want to make sure your order arrives safely and smoothly! 📦

Our estimated total delivery time for standard shipping is 11–17 business days, including order processing.

Once your order has shipped, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Please note that business days exclude weekends and public holidays. Delivery times are estimates and may vary due to carrier delays, customs processing, or busy holiday periods.

Yes. We currently provide free standard shipping on all orders. Any optional or upgraded delivery service will be displayed during checkout when available.

When your order has been dispatched, you will receive an email containing your tracking number. Please allow approximately 24–72 hours for the carrier to activate the tracking information. You can also follow your shipment through the Track Your Order page on our website.