We offer a 30-day money-back guarantee. The 30-day period begins on the date your order is delivered.

Returned items must be clean, complete and undamaged, and must include all original parts and accessories. Original packaging should be included where reasonably possible.

Please read our Refund and Return Policy for the full conditions and return instructions.

We currently accept PayPal, Shop Pay, Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, and Google Pay.

All payments are processed securely. The payment methods available at checkout may vary depending on your location, device, and browser.

Yes. Sale items are covered by the 30-day return period shown on the product page.

Please email us before returning your order. Once your return is approved, you are responsible for arranging and paying for the return shipping and return label. Returns sent without prior approval are not accepted.

Contact us within 12 hours of placing your order if you need to request a change or cancellation. We will do our best to help, but changes and cancellations cannot be guaranteed after processing or fullfilment has begun.

Yes, we ship to selected international destinations. Depending on the destination, an international order may be subject to customs duties, import taxes, or processing charges imposed by the destination country. Unless otherwise stated during checkout, these charges are the customer’s responsibility.

Email us at aureloq@outlook.com before returning your order.

Please include your full name, order number, the product you wish to return, and the reason for the return.

Do not send a product back before receiving return instructions and the correct return address from us.

Delivery times depend on your country and the warehouse shipping your order.

• Local US or European warehouse: approximately 7-12 business days
• International warehouse: approximately 7–12 business days

The estimated delivery time for your order will be shown at checkout where available. Delays may occur due to customs, carrier disruptions, holidays, severe weather, or other circumstances outside our control.

Yes. We currently provide free standard shipping on all orders. Any optional or upgraded delivery service will be displayed during checkout when available.

When your order has been dispatched, you will receive an email containing your tracking number. Please allow approximately 24–72 hours for the carrier to activate the tracking information. You can also follow your shipment through the Track Your Order page on our website.