Terms of service

Last updated: September 2026

Overview

Welcome to Aureloq. These Terms of Service (“Terms”) apply when you visit our website, use our services, or purchase products from us.

By using our website or placing an order, you agree to these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our website or services.

Aureloq is powered by Shopify. However, purchases made through our website are transactions directly between you and Aureloq.

1. Use of Our Services

You must be at least the age of majority in your place of residence to use our Services or make purchases.

When you place an order or create an account, you agree to provide accurate and complete information. You are responsible for keeping your account information secure.

Our website and Services may only be used for lawful purposes.

2. Products

We make reasonable efforts to ensure that product descriptions, images, colors, sizes, and other product information are accurate.

However, the appearance of products may vary depending on your device or screen settings.

Product information, prices, availability, and quantities may change from time to time. We may also discontinue or limit products where permitted by law.

3. Orders

When you place an order, you are making an offer to purchase the products in your order.

Your order is accepted when Aureloq confirms the order and payment has been successfully processed.

We may refuse, cancel, or modify an order where permitted by law, including in cases involving:

  • incorrect pricing or product information;

  • suspected fraud or unauthorized transactions;

  • incorrect customer information;

  • product availability; or

  • other circumstances where fulfillment is not reasonably possible.

Please review your order carefully before completing your purchase. Once an order has been accepted, we may not always be able to make changes or cancellations.

This does not affect any cancellation, withdrawal, return, refund, or other consumer rights that cannot legally be excluded.

Returns and refunds are handled according to our Refund Policy.

4. Prices & Payment

Prices are displayed in the currency shown on our website.

Applicable taxes and shipping charges will be shown at checkout where required.

Prices, discounts, and promotions may change at any time. The price charged for your order will generally be the price displayed when you complete your purchase.

For international orders, customs duties, import taxes, or other charges may apply where applicable. Any such charges that cannot reasonably be calculated in advance will be disclosed where required by law.

By placing an order, you confirm that the payment information you provide is accurate and that you are authorized to use the payment method.

5. Shipping & Delivery

Orders are processed and delivered according to our Shipping Policy.

Any processing and delivery times shown on our website are estimates unless we expressly agree to a specific delivery date.

Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, weather, customs processing, or other unexpected events.

You are responsible for providing a correct and complete delivery address. Delays or additional costs caused by incorrect or incomplete address information may not be our responsibility.

For international orders, customs duties, import taxes, or other charges may apply depending on the destination country.

Aureloq remains responsible for the goods until they are delivered to you or to a person you have designated to receive them, except where applicable law provides otherwise or you independently arrange a delivery service that was not offered by Aureloq.

Nothing in these Terms limits any mandatory consumer rights that apply to you.

6. Returns, Refunds & Cancellations

Returns, refunds, exchanges, and cancellations are handled according to our Refund Policy.

Where applicable law gives you a statutory right to cancel, withdraw from, return, or receive a refund for an order, these rights remain unaffected by these Terms.

Our Refund Policy explains the applicable return period, conditions, process, and refund procedures.

7. Intellectual Property

All content on our website, including our name, branding, logos, product images, text, graphics, videos, designs, and other materials, is owned by or licensed to Aureloq and is protected by applicable intellectual property laws.

You may use our website for personal, non-commercial purposes.

You may not copy, reproduce, distribute, modify, sell, or commercially use our content without our prior written permission, except where permitted by law.

8. Third-Party Services & Shopify

Our website may use third-party services, applications, payment providers, shipping providers, or other tools.

Third-party services may have their own terms and policies, and we are not responsible for services that are outside our reasonable control.

Aureloq is powered by Shopify. Shopify provides the technology that supports our online store, but Shopify is not the seller of products purchased from Aureloq.

Your purchase contract is with Aureloq.

9. Privacy

We collect and use personal information in accordance with our Privacy Policy.

Because our store is hosted by Shopify and may use other service providers, certain personal information may also be processed by those providers in accordance with applicable data-protection laws.

Please see our Privacy Policy for more information about how we collect, use, and protect your information.

10. Reviews & Feedback

If you submit a review, feedback, suggestion, photograph, or other content to Aureloq, you confirm that you have the right to provide that content and that it does not violate the rights of another person or applicable law.

You retain ownership of content you submit.

By submitting content to us, you grant Aureloq a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, and distribute that content for purposes such as operating, improving, and promoting our Services.

We may remove or decline to publish content that we believe is unlawful, misleading, abusive, offensive, or otherwise inappropriate.

11. Errors & Inaccuracies

We try to keep the information on our website accurate and up to date.

However, our website may occasionally contain errors or inaccuracies relating to product descriptions, prices, promotions, availability, shipping information, or other content.

Where permitted by law, we reserve the right to correct errors, update information, or cancel affected orders.

If an order is cancelled because of an error, we will refund any payment received for the affected order.

12. Prohibited Uses

You may not use our website or Services to:

  • violate any applicable law or regulation;

  • provide false or misleading information;

  • commit fraud or impersonate another person;

  • infringe intellectual property, privacy, or other rights;

  • harass, abuse, or harm others;

  • distribute viruses, malware, spam, or harmful content;

  • collect personal information without authorization;

  • interfere with or bypass website security; or

  • scrape, copy, automate, or exploit our Services without our permission.

We may restrict or terminate access to our Services where permitted by law if these Terms are violated.

13. Warranties & Liability

We aim to provide a reliable and useful shopping experience. However, we cannot guarantee that our website will always be available, uninterrupted, secure, or completely error-free.

To the fullest extent permitted by applicable law, Aureloq and its service providers will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or Services.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for fraud, willful misconduct, death or personal injury where applicable, product liability that cannot legally be excluded, or any mandatory consumer rights.

Nothing in these Terms affects any statutory guarantees, warranties, cancellation rights, or other consumer protections that apply to you under applicable law.

14. Indemnification

To the extent permitted by applicable law, you may be responsible for losses, damages, or third-party claims that directly result from your intentional unlawful use of our Services or your intentional infringement of another person's rights.

15. Termination

We may suspend or terminate your access to our Services where permitted by law if you violate these Terms or misuse our website.

Any provisions that by their nature should continue after termination will remain in effect.

16. Governing Law

These Terms are governed by the laws of the Netherlands, without regard to its conflict of law principles.

If you are a consumer, this choice of law does not limit any mandatory consumer rights or protections that apply to you under applicable law.

Any disputes may be brought before a competent court in the Netherlands, subject to any mandatory rights you may have to bring proceedings in another competent jurisdiction.

17. Changes to These Terms

We may update these Terms from time to time by publishing a revised version on our website.

Where required by law, we will provide notice of material changes.

Changes will not retroactively modify the terms applicable to an order that has already been accepted, unless required by law or expressly agreed with you.

Your continued use of our Services after updated Terms take effect means you accept the revised Terms.

18. Contact Us

If you have any questions about these Terms, please contact us:

Aureloq
Email: support@aureloq.com

Customer Service Hours:
Monday to Friday: 6:00 AM – 6:00 PM

Saturday to Sunday: 9:00 AM – 3:00 PM

We may also respond outside these hours.

For questions about returns or refunds, please see our Refund Policy.

For shipping questions, please see our Shipping Policy.

For information about how we handle personal information, please see our Privacy Policy.