Shipping policy
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment has been successfully received. Processing includes order preparation, quality inspection, and preparation for shipment.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
SHIPPING COSTS
Standard shipping to the United States is currently free of charge.
Express Shipping is available for an additional fee. The exact Express Shipping cost will be clearly displayed at checkout before you complete your purchase.
Express Shipping costs may vary depending on the product, package weight, size, and destination.
Any customs duties, import taxes, or other charges that may apply will be handled in accordance with our applicable policies and law.
ESTIMATED DELIVERY TIMES
Orders are typically processed within 1–3 business days.
After processing, estimated delivery times to the United States are:
- Standard Shipping: approximately 10–15 business days
- Express Shipping: approximately 7–12 business days
This means the total estimated delivery time from the date your order is placed is approximately:
- Standard Shipping: 11–17 business days
- Express Shipping: 8–14 business days
Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to customs processing, carrier delays, holidays, severe weather, high order volumes, or other circumstances outside Aureloq’s reasonable control.
Once your order has been processed and is ready to ship, you will receive a shipping confirmation email with your tracking information.
TRACKING INFORMATION
Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.
Please allow up to 24–72 hours for tracking information to become active after shipment.
Tracking updates are provided by the carrier and may occasionally be delayed or temporarily unavailable.
MULTIPLE PACKAGES
In some cases, items from the same order may be shipped separately and arrive in multiple packages.
If your order is split into multiple shipments, you may receive separate tracking information for each package.
You will not be charged additional standard shipping fees because an order is shipped in multiple packages
INCORRECT OR INCOMPLETE SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We will try to update the address before the order is processed or shipped, but we cannot guarantee that changes will be possible once fulfillment has started.
Aureloq is not responsible for delivery delays or failed delivery caused by an incorrect or incomplete address provided by the customer. If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if the customer requests reshipment.
DELAYED OR MISSING ORDERS
If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate the shipment with the relevant carrier or fulfillment provider.
If we are unable to ship your order within the stated shipping timeframe, we will notify you of the delay and, where required by applicable law, provide you with the option to accept a revised shipping date or cancel the order for a full refund.
If a shipment is confirmed as lost, Aureloq will provide an appropriate replacement or refund in accordance with applicable law.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible and provide your order number, a description of the issue, and clear photos or other evidence where reasonably requested.
We will review the issue and provide an appropriate remedy, which may include a replacement, refund, or other solution in accordance with applicable law.
Where Aureloq is responsible for the issue, the customer will not be required to bear reasonable return shipping costs associated with the remedy.
CUSTOMS, DUTIES & IMPORT CHARGES
Some orders may be shipped from international locations. Depending on the destination and applicable law, shipments may be subject to customs duties, import taxes, handling fees, or other government charges.
Unless these charges are expressly stated as included at checkout, they are the responsibility of the recipient. Aureloq does not control these charges and cannot predict the amount that may be assessed.
Customers are responsible for complying with any import requirements that apply in their jurisdiction.
REFUSED OR UNCLAIMED DELIVERIES
If a shipment is refused, unclaimed, or returned because the customer failed to collect or accept the package, any refund or reshipment will be handled in accordance with our Refund & Return Policy.
Any non-refundable shipping, return, customs, handling, or carrier charges incurred as a result may be deducted from the refund where permitted by applicable law.
If the customer would like the order to be shipped again, additional shipping charges may apply.
RESPONSIBILITY DURING DELIVERY
Aureloq remains responsible for the order until it is delivered to the customer or to a person designated by the customer, except where the customer independently arranges a delivery provider that was not offered by Aureloq.
Once the order has been confirmed as delivered to the shipping address provided at checkout, responsibility for the package transfers to the customer, subject to any rights available under applicable law.
CONTACT US
If you have any questions about shipping, delivery, tracking, or your order, please contact us at:
Email: support@aureloq.com