Shipping Policy

Thank you for shopping with ParadisePaw! We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

All orders are processed within 1–3 business days after payment has been received and verified.

Orders are processed Monday through Friday (excluding public holidays).

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking information.

Shipping Times

Estimated delivery times are:

United States: 5–12 business days

Please note that delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, customs processing, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout.

From time to time, we may offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been shipped, you'll receive a tracking number by email.

You can also track your order anytime by visiting our Track Your Order page.

Please allow 24–72 hours for tracking information to become available after your order has been dispatched.

Multiple Items

Some orders containing multiple items may arrive in separate packages.

Since we work with multiple trusted fulfillment partners, products may be shipped from different warehouses to ensure the fastest possible delivery.

You will receive tracking information for each shipment if your order is split.

Incorrect Address

Please ensure your shipping address is correct before placing your order.

ParadisePaw cannot be held responsible for orders shipped to incorrectly entered addresses provided during checkout.

If you notice an error, please contact us immediately at paradisepaw@outlook.com. We'll do our best to update your order before it ships, but we cannot guarantee changes once processing has begun.

Delayed or Lost Shipments

While we strive to meet all estimated delivery times, occasional shipping delays may occur due to circumstances beyond our control.

If your package appears delayed or hasn't arrived within the estimated delivery window, please contact us at paradisepaw@outlook.com. We'll gladly investigate the shipment with the carrier and help resolve the issue.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery.

To help us resolve your claim quickly, please include:

• Your order number
• Photos of the damaged item
• Photos of the packaging
• Photos of the shipping label

We'll review your request and work toward the best possible solution.

Customs & Import Duties

Most orders shipped within the United States will not incur customs fees.

If customs duties, taxes, or import charges apply to international orders, these costs are the responsibility of the customer unless otherwise stated.

Contact Us

If you have any questions regarding shipping or your order, please contact us anytime:

Email: paradisepaw@outlook.com

We aim to respond to all inquiries within 24 business hours.