Shipping Policy

Order Processing

All orders are processed within 1–2 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding public holidays. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Shipping Costs

We currently provide free standard shipping on all orders.

Any available optional or upgraded shipping services will be displayed during checkout before payment.

Estimated Delivery Time

After your order has been dispatched, delivery normally takes approximately 7–12 business days.

Delivery times are estimates and are not guaranteed. Delays may occasionally occur because of customs processing, carrier disruptions, severe weather, holidays, high order volumes, or other circumstances outside our reasonable control.

International Shipping

We ship to selected international destinations.

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country. Unless otherwise stated during checkout, these charges are the customer’s responsibility and are not collected by Aureloq.

Order Tracking

When your order has been dispatched, you will receive a tracking number by email.

Please allow approximately 24–72 hours for the carrier to activate and update the tracking information.

You can also track your order through the Track Your Order page on our website.

Multiple Packages

Orders containing multiple items may occasionally arrive in separate packages.

Products may be dispatched from different fulfilment locations. When an order is divided into multiple shipments, separate tracking information may be provided for each package.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please contact us immediately at aureloq@outlook.com if you notice an address error. We will try to correct the address before dispatch, but changes cannot be guaranteed after processing or shipment has begun.

If an order cannot be delivered because the customer supplied an incorrect or incomplete address, additional shipping or redelivery costs may apply.

Delayed or Missing Orders

If your tracking information has not updated for an extended period or your order has not arrived after the estimated delivery period, please contact us at aureloq@outlook.com.

We will investigate the shipment with the relevant carrier or fulfilment provider.

Damaged Packages or Incorrect Products

Please inspect your order shortly after delivery.

If your order arrives damaged, defective, incomplete, or incorrect, contact us as soon as reasonably possible at aureloq@outlook.com and include:

• Your order number

• A description of the issue

• Clear photographs or video of the product

• Photographs of the packaging and shipping label, where applicable

When the problem is confirmed, Aureloq will provide an appropriate solution in accordance with applicable consumer law.

Responsibility During Delivery

Aureloq remains responsible for the order until it has been delivered to the customer or a person designated by the customer, except where the customer independently arranges a delivery provider that was not offered by Aureloq.

Contact Us

For questions about shipping or an existing order, contact:

Aureloq
Email: aureloq@outlook.com